Frequently Asked Questions

1.) How do you monitor the quality at the component level?

• Years of experience has taught us to source components only from manufacturers reputed to adhering to consistent quality norms, for example, we use Festo^R / Mercury^R Valves, Yuken^R Hydraulics.

• Extruder Screw and Barrel are made out of alloy steel and duly nitrided

• All the Tie Rods are ground finished and duly hard-chrome plated

2.) Do your machines require a highly skilled labour force?

• Our machines are designed for severe environments, where skilled labour is not readily available, while maintaining the quality.  An operator friendly operating terminal allows to input and store various data like timings, temperatures etc. Parameters for each mould can be saved on the unit.

3.) Do you offer any warranty on your machines? If yes, what is the warranty period?

• Yes, we offer warranty for one year for any manufacturing defect (not applicable to electrical / electronic / hydraulic / pneumatic and other bought out items).

4.) What accessories do you provide? Are they also under warranty?

• We provide all accessories like chiller, compressor, grinder, recycling plants, cooling tower etc.  Yes, all the accessories bear a one year warranty, other terms same as point no. (3.) above.

5.) What is your lead time?

• We normally deliver any size machine within two months.  We also keep a stock of smaller machines which we can ship immediately upon documentary and financial clearances.

6.) What are your payment terms?

• Our payment terms are 100% confirmed, irrevocable letter of credit at sight from a reputed bank, or 50% advance, balance upon final trial of the machine, before shipment.

7.) What sort of after-sales support do you provide?

• We believe our actual work starts after the machine / mold sales.   Normally in the first couple of years, customers are unlikely to face any problems.  However, yearly or biyearly, depending on the number of installed machines, our service engineers visit the customer for monitoring the machine performance and any maintenance work required.   If the customer reports a major malfunction, we depute an engineer immediately, but the to and tickets, lodging/boarding and local expenses are to be covered by the customer.

Please let us know if you have any other queries, we will be glad to answer them