1.) How do you monitor the
quality at the component level?
Years of experience has taught us
to source components only from manufacturers reputed to adhering
to consistent quality norms, for example, we use FestoR
Extruder Screw and Barrel are
made out of alloy steel and duly nitrided
All the Tie Rods are ground
finished and duly hard-chrome plated
2.) Do your machines require a
highly skilled labour force?
Our machines are
designed for severe environments, where skilled labour is not
readily available, while maintaining the quality. An
operator friendly operating terminal allows to input and store
various data like timings, temperatures etc. Parameters for each
mould can be saved on the unit.
3.) Do you offer
any warranty on your machines? If yes, what is the warranty
accessories do you provide? Are they also under warranty?
We provide all
accessories like chiller, compressor, grinder, recycling plants,
cooling tower etc. Yes, all the accessories bear a one
year warranty, other terms same as point no. (3.) above.
5.) What is your
6.) What are your
Our payment terms
are 100% confirmed, irrevocable letter of credit at sight from a
reputed bank, or 50% advance, balance upon final trial of the
machine, before shipment.
7.) What sort of
after-sales support do you provide?
We believe our
actual work starts after the machine / mold sales.
Normally in the first couple of years, customers are unlikely to
face any problems. However, yearly or biyearly, depending
on the number of installed machines, our service engineers visit
the customer for monitoring the machine performance and any
maintenance work required. If the customer reports a
major malfunction, we depute an engineer immediately, but the to
and tickets, lodging/boarding and local expenses are to be
covered by the customer.
us know if you have any other queries, we will be glad to answer